Ticketing Service Team Executive
- Employer
- Succeed Recruitment Solutions
- Location
- Birmingham / Hybrid or Fully Homebased
- Salary
- Circa £28,000 plus bonus & excellent travel industry benefits
- Closing date
- 7 Sep 2024
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Fares & Ticketing
Job Details
We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator.
Working within our client's Reservations Service Team, the successful candidate will be responsisble for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently.
Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary circa £28k plus bonus and excellent travel industry benefits.
For more information, please see our website for further details, or apply online.
Role of Ticketing Service Team Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refund and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS
- Exceptional customer service skills
- Great attention to detail and accuracy
- Ability to remain calm working in a highly pressurised environment
- Ability to organise, prioritise and manage own workload to tight deadlines
If you’re interested in learning more about this Ticketing Service Team Executive role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Company
Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.
We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.
We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!
If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve.
We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation!
To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!
- Website
- http://www.succeed-recruitment.com/
- Telephone
- 0161 408 0357 / 0358
- Location
-
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB
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