Personal Travel Planners

Are you passionate about travel? Do you have an interest in creating unforgettable experiences? We're looking for ambitious and driven individuals to join our team as Personal Travel Planners!

About Us
As a part of the larger group Citalia, Sovereign and American Holidays are award winning tailor-made Tour Operators who have been creating bespoke journeys for up to 130 years. With destinations to choose from around the world, the journey we care most about is the one that’s on our customer’s wish list. From cultural tours, city breaks, 5* beach holidays, castaway island adventures, or beaches to North American city breaks, fly drives, road trips, escorted tours, and cruises, we transform travel ideas into unforgettable holiday experiences. At our core, we’re dedicated travellers, just like you, who are inspired to see more of the world. Come and join us to create memories that will last a lifetime.

What You’ll Be Doing
•    Creating Tailor-Made Itineraries: Speak with our direct customers and travel agents to craft custom and exciting holiday plans.
•    Sales and Follow-Ups: Proactively follow up on sales leads and consistently work towards exceeding sales targets.
•    Customer Understanding: Use our ‘Sales Framework’ to fully comprehend our customers’ needs and offer the best overall experience.
•    Booking Holidays: Use a variety of systems to book all elements of our customers' holidays.
•    Driving Business: Continuously seek sales opportunities and work to ensure repeat business.
•    Customer Service: Manage customer queries and service throughout the entire holiday lifecycle, from pre-departure to post-return.

Who Are We Looking For?
•    Well-Travelled: A passion for understanding our destinations and products.
•    Sales-Driven: Previous sales experience preferred; a real hunger for closing the sale is essential.
•    Customer-Focused: Dedicated to providing outstanding service to enhance customer enjoyment.
•    Excellent Communicator: Superb telephone manner with the ability to build rapport quickly.
•    Organised and Flexible: Ability to prioritise workload, show pace and adapt quickly.
•    Attention to Detail: Accurate grammar and numerical skills
•    Motivated and Enthusiastic: A ‘can do’ demeanour and a passion for delivering excellent sales and service.
•    Tech-Savvy: Experience with Microsoft applications and the ability to quickly learn new systems.
•    GDS Experience: Familiarity with a Global Distribution System (GDS) such as Amadeus is a plus.

Availability
37.5 hours across Monday to Saturday - 09:00 - 17:30 (c. 2 Saturdays a month and some Sunday working during peak season). Hybrid working from our Crawley office, every Tuesday, and every Monday and Tuesday at the beginning of each month.

Your Development
•    Induction Programme: Comprehensive training to ensure you are ready to engage with our customers.
•    Continuous Training: Ongoing sales and system training to support your career growth.
•    Learning and Development: Access to an extensive in-house learning programme.
•    Supplier Training and Events: Regular opportunities to enhance your destination knowledge.
•    Career Progression: Annual objectives with quarterly reviews to track your development and career path within our company.
•    Management Support: Close collaboration with our management team to ensure your success during the probationary period and beyond.

Working With Us
•    Competitive basic salary and an uncapped commission structure
•    Various employee discounts and offers
•    Cycle to work scheme
•    Contributory Pension scheme
•    Career progression opportunities

Apply now for immediate consideration, we can't wait for you to join the team!

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To apply for this role, please click "Apply"