Customer Service Executive

Are you experienced within the Travel Industry? Do you pride yourself on your organisation skills along with your high level of customer service? Based in a commutable distance from London, but looking for a mix of office based & homeworking? WE HAVE THE ROLE FOR YOU!!

We are working with a reputable Tour Operator (who are based in the West End) who are looking for an experienced Customer Service Executive to join their friendly team.

As a Sales Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times whilst dealing with their new booking enquiries.

As a Customer Service Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners in a professional and friendly manner at all times whilst dealing with their enquiries on their existing bookings.

Responsibilities:

• To handle existing booking calls from both Direct clients & Travel agents in a professional manner.
• To deliver exceptional customer service to our discerning, loyal customers who book high value trips.
• To manage Customer Service emails by responding within the expected time frame with excellent written communication skills (General query emails, product/inclusions/commissions/flight upgrades & changes).
• To handle overflow of new booking calls from both direct clients & Travel agents in a professional manner.
• Demonstrate the ability to multi-task between calls, emails & other operational tasks assigned to you.
• Capable of managing Pre-Departure Courtesy calls & provide updates to affected bookings - Itinerary/hotel change notifications.
• Support in and occasionally outside of office hours with crisis events such as high & low water/flight changes/non-operational tours
• Daily reports assistance - accounting and general admin.
• Assisting the DOCS team when and if required due to increased work loads.
• Confident in using multiple Microsoft programs especially excel with the day-to-day workload, tasks and data entry.
• Take day-to-day initiative and share knowledge with other team members.

Skills & Qualifications Required:

• Always deliver a positive and enthusiastic approach.
• High attention to detail.
• The ability to handle difficult conversations with customers.
• Proven sales skills and the ability to upsell/cross-sell where appropriate.
• Exceptional customer service skills.
• Experience working with a GDS (desirable)
• Demonstrate a flexible approach to workloads to able to handle whatever needs doing.
• Excellent written and oral communication competency.
• A willingness to take responsibility and to work as a part of a close team.
• Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday.
• Ability to work in a high pressured environment.
• Ability to adapt to the company culture and live the company values.
• Thorough knowledge of our travel products

The package:

• A salary of £25,000
• Hybrid working ( 2 days in the office, 3 from home )
• Employee discounts on Travel
• Staff fam trips
• Professional development and growth within the company.

Interested?

Please click APPLY or contact joe@traveltraderecruitment.co.uk