Travel Consultant

Award winning Tour Operator is looking for an experienced Travel Consultant who is passionate and loves everything about travel!

Are you an experienced travel professional who is looking for a new challenge within the travel industry? Have you recently worked within the travel industry in a sales role and are keen to return to the industry? This is an exciting role, the right candidate will have a passion for the travel industry as well as looking after people and someone that can offer great customer service. This position can be remote, hybrid or fully office based depending on what suits you!

JOB DESCRIPTION:

• Travel Consultants talk passionately about our products and offer a wealth of knowledge and experience to guide our customers into choosing a holiday that's perfect for them.
• Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email
• Identifying customer needs and matching them to a suitable product
• Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout
• Receive inbound calls from our customers and continue to own the relationship with those customers
• Make outbound calls to customers to follow up on potential bookings
• Updating our internal systems with accurate and crucial information
• Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer

EXPERIENCE REQUIRED:

• A demonstrated passion for travel and ideally sales experience within the travel industry
• Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life
• Impeccable verbal and written communication skills and strong attention to detail
• Thirst for knowledge and expanding your experience.
• A track record of building exceptional customer relationships within a customer service environment

PACKAGE & BENEFITS

• Salary £22,317 plus commission
• HOMEWORKING / HYBRID / OFFICE depending on where you are based
• Hours 9am-7pm Mon-Fri, 9-5 Saturday and 10-4 Sunday
• 27 days holiday plus bank holidays
• Holiday buy and flexible bank holidays
• Access to BenefitHub and hundreds of discounts from retailers to insurance
• Discount for you and friends and family on our award-winning holidays!
• Pension Scheme & Life Assurance.
• Additional leave
• Company events
• Cycle to work scheme.
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme

INTERESTED?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by katy@traveltraderecruitment.co.uk / 0121 450 9776