Customer Service Executive

Customer Service Executive
This global travel company are looking for an experienced Customer Service Executive to join their team, to provide exceptional service to customers from the time their booking is confirmed all the way through to their post-holiday experience. This is a great opportunity for an experienced travel customer service professional with experience of working in a travel operations or a customer service-based role to join this amazing travel company. This role will be working Mon-Fri 9am-5.30pm (flexi time available) Salary up to £38,000 homebased/Hybrid working with a range of company benefits and staff travel opportunities.

Customer Service Executive - Role & Responsibilities:
Responsible for handling pre-travel client and supplier changes, taking ownership to ensure a satisfactory outcome for the customer.
Provide support to customers in relation to pre and post-holiday complaints, investigating and negotiating with suppliers to reclaim any compensation paid.
Providing support to customers in resort with any issues arising, both directly and via local ground agents .
Monitor any re-occurring quality issues with overseas product and escalate to appropriate product team.
Support Duty Officers as required

Customer Service Executive - Skills & Experience Required:
Experience in the travel industry is ESSENTIAL ideally from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
Exceptional customer service skills with a genuine desire to always ensure customer satisfaction.
Pro-active approach to problem solving whilst taking a calm, measured approach, balancing the needs of the customer whilst remaining commercially astute.
Excellent verbal and written communication skills.
Ability to remain calm under pressure and to effectively prioritise and manage workload.

Please apply for the position of Customer Service Executive online or email your cv to rachel@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk