Sales and Customer Service Executive

Sales & Customer Service Executive

Hybrid role: 3 days in the office (Aldridge) and 2 days from home

Not in the Guidebooks is driven by a desire to do travel properly, that means getting under the skin of travel destinations by offering authentic, sustainable experiences and experiential holidays designed and delivered by locals.

Our team is united by a passion for travel and we have created a business that partners with off the beaten track local hosts and companies, all around the world, who offer experiences that connect with locals and immerse customers in activities that are unique to the place they are visiting.

An exciting period of growth has created an opportunity for an experienced Sales & Customer Service Executive to join the team. There is potential for future growth in this role and you will champion a relentless drive to deliver exceptional and sector leading experiences to our agents and customers.

If you are passionate about travel and understand the processes to deliver an exceptional customer experience with the grit needed to work in a fast growing start up then please get in touch.

Your responsibilities will be:

• Responding to enquiries via call, live chat and email – both B2C and B2B
• Working hard to convert sales enquiries to confirmed bookings
• Liaising with travel agents, clients and our suppliers
• Managing tailor made enquiries/quotes as well as tweaks to existing itineraries, from start to finish
• Preparing flight inclusive quotations
• Ensuring everything has been booked correctly for all customers
• Preparing and sending all relevant documentation
• Providing weekend cover twice monthly
• Giving the best customer experience

What are we looking for?

• Proven experience as reservations/sales/customer service consultant position within the travel sector
• Good knowledge of Flight booking/GDS
• Well-travelled or good knowledge of long haul destinations preferred
• Able to work on a hybrid model (3 days office(Aldridge)/2 days remote(home)
• Sales driven and commercially savvy
• Work as part of a small & friendly team
• Innovative thinker constantly looking for improvement
• Ability to work independently objectives & implementing change
• Good knowledge of MS Outlook/Excel/Word
• Excellent service delivery and customer service skills
• Able to operate in a fast-paced environment
• Be proactive, motivated and show initiative
• High standard of accuracy able to work well under pressure
• Excellent prioritisation skills, enabling you to handle multiple tasks

What's in it for you?

• Being part of an amazing small, loyal, hard-working and fun team
• Hybrid working role (3 days office/2 days remote)
• Competitive salary 20 days paid leave plus bank holidays - after 2 years' service earn an extra day every year up to a maximum of 28
• Your birthday off 2 days paid leave annually for volunteering/charity work
• Educational Trips
• Discounts on your own travel with NITGB Contributory pension scheme

To apply for this role, please click "Apply"