Sales Support Agent

We are currently seeking a Sales Support Agent , We are a modern travel agency who blend market leading technology with the best sales and service people in the travel industry. If you are a Sales Support or Customer Service Agent looking for something new, then this is for you.

The Job:
* Ensuring all bookings have all key elements completed (confirmation, balance collection, traveler details and vouchers) with the customer ready to depart.
* To manage any amendments to trips from operators and update any documentation.
* Contacting customers to add on products to their booking such as accommodation, flights, transfers etc.
* Assisting the sales team for holiday leave and enquiry management.
* Assisting with optimising the post booking admin procedures and identifying areas to automate.
* Supporting the sales team in conversion maximisation and post booking administration
* Providing market leading customer service.
* Ensure all balance collections are followed with clear notification of any failures.
* Ensure all traveler details are completed. Contact customers who have not completed in good time before departure.
* Ensure customers are sent all final joining instructions.
* Maximise the sales of ancillary products through contacting customers.
* Liaise with operators on tailor made holiday quote build and details.
* Liaise with operators adding any extra elements to bookings (eg: accommodation, transfers etc., confirming and adding to the booking record.
* Perform Quality Control checks on bookings to ensure all details are present and correct.
* To assist the finance team with Trust payments & release protocols

Skills Required:
* Your degree educated and competent in Word and Excel.
* You're responsible and a self-starter.
* You are disciplined enough to manage yourself.
* You are responsible enough to understand the protection of cash flow and keeping costs down.
* You know the difference between 'cheap' and 'good value'.
* You take ownership and live and die by your decisions.
* You solve problems.
* You hit deadlines.
* You're a great team member, you're good at communicating your plans, talking about problems, challenges, fun stuff and bad stuff.
* You ask for help.
* You're honest and have integrity.
* You enjoy life.

The Package:

* Salary £28,000
* Hybrid working in London

Interested:
* If you would like to apply for the above vacancy, please click 'APPLY' or call / email Helen 02038879444 helen@traveltraderecruitment.co.uk