Aftersales customer service cruise agent
- Employer
- Travel Trade Recruitment
- Location
- Altrincham, Greater Manchester, England
- Salary
- £26000 - £28000 per annum + additional benefits
- Closing date
- 29 Oct 2024
View more categoriesView less categories
- Sector
- Cruise
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Administration
Job Details
Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels.
This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:
* Responding to customers pre and post book queries via email and live chat facilities.
* Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
* Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
* Completing post booking administration; Invoicing, Balance payment collections.
* Working independently and as a team to deliver exceptional service to our customers.
* Any other management request to support the customer experience.
Required Skills:
* A good communicator with excellent verbal and written skills.
* Take a genuine and caring interest in the customer to support in service delivery.
* Proficient computer skills with the ability to use Microsoft Office Suite.
* Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
* Previous product experience in the travel sector is preferred.
Interested?
Please call hollie on 0161 923 6120 or forward a copy of your CV to hollie@traveltraderecruitment.co.uk
UK based candidates need only apply
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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