TRAVEL CONSULTANT - CRUISE

Travel Consultant - Luxury Cruise Sales (Hybrid)   We are seeking an experienced and enthusiastic high-end Cruise Specialist to join one of UK’s leading multi-award winning travel brands. To be considered for this exciting opportunity, you must have a passion for selling cruising, particularly within the luxury segment, and a deep knowledge of popular cruise destinations. The role will be responsible for offering a seamless, personalised service, expert advice, exceptional customer service, ensuring the customers receive a memorable cruise experiences. Knowledge of GDS is essential, as you will also handle flight bookings associated with the luxury cruise packages.

Key Responsibilities:

• Engage with clients to understand their cruise preferences and needs, offering expert advice on luxury cruise options and itineraries.
• Manage the entire sales process, from initial enquiry to booking, ensuring a seamless and personalised experience for every client.
• Maintain in-depth knowledge of luxury cruise lines, including Regent Seven Seas, Silversea, Seabourn, and other high-end brands.
• Stay informed about new cruise offerings, destinations, and trends within the luxury cruise market to provide up-to-date information to clients.
• Utilise the Galileo GDS system for flight bookings and manage complex itineraries, including pre- and post-cruise stays.
• Ensure accurate and efficient booking processes for all cruise and travel components, including flights, hotels, transfers, and excursions.
• Provide exceptional customer service, addressing client queries and concerns promptly and professionally.
• Manage post-booking support, including amendments, cancellations, and additional requests to ensure client satisfaction.

Now Let’s Talk About You!

• Minimum of 2 years of experience in selling luxury cruises, preferably within a travel agency, tour operator or online travel company.
• Experience of using a GDS is essential
• Strong knowledge of luxury cruise products and destinations, with a proven ability to match clients to the right experiences.
• Excellent sales and negotiation skills, with the ability to close high-value bookings.
• Strong organisational skills and attention to detail, ensuring all client needs and bookings are handled efficiently.
• Passionate about travel and cruising, with a commitment to delivering exceptional service.
• Proactive, results-driven, and able to work independently as well as part of a team.
• Excellent communication skills, both verbal and written, with the ability to build rapport with high-end clients.

Benefits & Perks:

• Basic salary up to £30,000 per annum, dependent on experience, plus commission, OTE £50k - £60k
• Access to exclusive travel discounts, educational trips, and familiarisation cruises.
• Private health insurance.
• Hybrid working, 2 days in, 3 days from home
• Regular team events, including an annual Christmas party and summer gatherings.

Sounds like you? if so, we'd love to hear from you!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.