Admin Assistant

An exciting and unique opportunity to join us in our Cheshire office. You will always be putting our customers' needs at the heart of absolutely everything you do. You will support the team around you, working together to ensure all requirements are met and our customers consistently have the best yacht charter experience.

The role includes:

Assisting our yacht charter brokers manage current client yacht charter sailing holiday bookings

Assisting with new booking enquiries

Assisting clients with requests on the lead up to their trips, and answering any questions and queries they may have by email and telephone. Offering clients a concierge service assisting them organising their yacht charters around their wider international travel arrangements

Providing excellent customer service and resolving any customer queries or requests both over the telephone and electronically in a prompt manner

Ensuring all pre-charter documentation is correct and in order, liaising with a wide range of customers, overseas operators and yacht crew

Processing accurately charter booking documentation and organising ancillary optional services such as transfers, provisioning and water sports hire

Updating yacht availability and pricing on our in-house system and website

Updating the website with information/data for new yachts and destinations

General office organisation and administration

We offer fantastic development opportunities for anyone who is committed and wants to progress their career within an exciting and luxury sector. Any experience of our key destinations of Greece, Croatia and Italy would be an advantage, this role would also suit a graduate and someone who enjoys travel.

About You

Ideally a University degree, or minimum 3 'A' Levels

A passion for delivering industry leading standards of customer care

Great attention to detail

Excellent verbal and written communication skills

Good interpersonal skills

Confidence to liaise with a wide range of higher value customers over the phone

Good Excel and a quick learner with an ability to understand new software in a short period of time

Ability to research, collate and summarise information from different sources

Excellent organisational and time management skills, with the ability to work flexibly, to adapt and prioritise

Be a self-motivated, team player with a can do and personable attitude

Hours Monday-Friday 9-5.30.

Salary: £24,000 - £25,500

25 days holiday + bank holidays - increasing per year served up to 28 days

Company pension

Friends & Family Discount

Long service award

Free on site parking

Peloton and fitness studio with wide range of fitness and well-being classes to suit all

Range of fitness and well-being classes run by professional instructors

Indoor bike storage for those who cycle to work

On-site café, coffee shop and restaurant