River Cruise Consultant

2x River Cruise Consultants - Hybrid/Surrey

This Five Star River Cruise company are seeking 2 x River Cruise Consultants

Duties

• Service all enquiries professionally and efficiently.
• Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday.
• Add and quote flights to match the guests' itinerary.
• Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
• Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
• Ensure guests' full details are captured and kept up to date.
• Follow up on all enquiries and quotes by phone and/or email.
• Make outbound calls from time to time to our existing guests and travel agents.
• Actively promote our offers to travel agents during your conversations with them.
• Groups & Charters
• Create new group bookings.
• Administer existing groups - updating group manifest, managing payments, allocation of tour credits.
• Follow up with the Regional Sales Managers to ensure groups are being actively promoted.
• Assist in finalising of Charters & Part Charters.
• Administration & Post-Booking
• Keep all files, booking and client records fully up to date and processed in a timely manner.
• Follow-up with adding flights to bookings out of date range.
• Manage booking and flight date moves, cancellations and refunds where required.
• Ensure presentation of all information is in accordance with company policies.
• Ensure client preferences, interests, details etc are up to date on client records.
• Create and send pre-departure documentation emails to agents and guests.
• Assist with general office duties as required.
• Customer Relations
• Attend and host ship visits, client and agent functions as required.
• Develop personal relationships with clients and suppliers.
• Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
• Business Development
• Assist and support the business with proactive and positive suggestions and ideas.
• Be prepared to act upon and develop the proposals you make.
• Personal Development
• Respect all your fellow workers - look for and appreciate their particular talents and contributions.
• Contribute to team positively, confidently and with flexibility.
• Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required.
• Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them.
• Cultivate a growth mindset - we are all here to develop, improve and learn.

Skills Required

• Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular.
• Fast learner.
• Excellent prioritisation and organisational skills.
• Ability to think laterally and apply logical reasoning.
• Ability to work independently and autonomously on any given project.
• Team player with a passion for helping others succeed.
• A positive attitude to change.
• A willingness to develop and improve all the above skills.
• Previous experience in a sales or service role, either trade or consumer focused.
• Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity.
• English and Maths to at least GCSE Grade C level or equivalent.
• Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work.
• Travel industry experience.
• Knowledge of the luxury river cruise industry.
• Previous experience using travel industry and airline/consolidator booking systems.
• Experience using Salesforce.
• A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!)

Package

Salary up to £32,000 Plus Quarterly Bonus

Hybrid - Surrey

Interested apply here or email kelly@traveltraderecruitment.co.uk